Returns & Exchanges
At Coutelier, we stand behind the craftsmanship of our premium kitchenware and home essentials. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to start the process.
Prepare Your Package
Securely pack the items in their original boxes, ensuring all protective inserts and documentation are included to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing